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Short answers to the things customers ask most. One screen each.

Getting started

Connecting to your VPS (SSH and RDP)Credentials, the right client, and the right port for Linux and Windows.

Troubleshooting

My server is unreachable — what to check firstOne test splits this in half. Most cases resolve without a ticket.

Proxies

Proxies: your first requestFind your credentials, copy a cURL or Python example, and check the response.Proxy connection format and tiersWhat goes in the username and password, and what each tier is for.Using SOCKS5Port 1080, the same credentials, and the two things SOCKS5 cannot do.Sticky sessionsKeep the same IP across requests, for logins and multi-step flows.Targeting a country, state or cityPick where your IP appears to be, and why narrower targeting fails more often.Proxy balance and how usage is countedPrepaid balance, billed per GB at the tier you used. What counts and what does not.Proxy errors and what they mean407, 402, 403, 429 and 502 — what each one is telling you, and the fix.Datacenter proxies with Python requestsSend Python requests through the datacenter tier, get a new IP when you want one, and keep the bill small.Datacenter proxies with ScrapyRoute a Scrapy spider through the datacenter tier and choose between one IP per connection and a new IP per request.Datacenter proxies with PlaywrightLaunch Playwright with the datacenter tier, and open a new browser context when you want a new IP.Datacenter proxies with PuppeteerLaunch Puppeteer through the datacenter tier, authenticate the proxy, and open a new browser context for a new IP.Datacenter proxies with cURLSend a request through the datacenter tier with cURL, in the three ways cURL accepts a proxy, and test rotation.Datacenter proxies with Node.jsSend fetch requests through the datacenter tier from Node.js with undici, and control when the IP changes.Datacenter proxies with GoRoute Go net/http requests through the datacenter tier and choose between one connection and a new one per request.Datacenter proxies with Python httpxUse the datacenter tier with httpx, sync and async, and keep a steady IP or get a new one on every request.How rotating proxies workWhat a rotating proxy changes and when, why a reused connection keeps the same IP, and which tier to choose.

Gateway

Gateway: getting connectedMake a key, get your config or QR code, and pick the guide for your device.Gateway on LinuxOne command from the portal, a check that it worked, and how to switch to full tunnel.Gateway on WindowsDownload the Phone or computer config, import it into WireGuard for Windows, and connect.Gateway on macOSDownload the Phone or computer config, import it into WireGuard, and connect.Gateway on iPhone and iPadGenerate the key on the Gateway page, scan the QR code with the WireGuard app, and connect.Gateway on AndroidGenerate the key on the Gateway page, scan the QR code with the WireGuard app, and connect.Gateway on an OpenWrt routerPut the Gateway on your router, so every device behind it goes out on it and port forwards work.Run a server or app on your GatewayTake inbound connections on the address, and choose what goes out from it: everything, one app, or one user.

Networking

What "unmetered" actually meansNo traffic cap and no overage bill. Your plan sets the port speed, and that is the only limit.Sending email from your serverOutbound SMTP is closed by default. Why, and how to get it opened.

Billing

I paid, but my invoice still shows unpaidHow long each method really takes, and what to send us if it is still wrong.

Account

Cancelling a serviceHow to cancel, when it takes effect, and what happens to your data.

Not covered here? Open a ticket and we will answer.

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