PRIVATEBYTE
ServersProxiesAgentsStatusNetworkAbout
Sign inDeploy

Docs

Short answers to the things customers ask most. One screen each.

Getting started

Connecting to your VPS (SSH and RDP)Credentials, the right client, and the right port for Linux and Windows.

Troubleshooting

My server is unreachable — what to check firstOne test splits this in half. Most cases resolve without a ticket.

Proxies

Proxies: your first requestYour key, one command, and how to tell it worked. Two minutes.Proxy connection format and tiersWhat goes in the username and password, and what each tier is for.Using SOCKS5Port 1080, the same credentials, and the two things SOCKS5 cannot do.Sticky sessionsKeep the same IP across requests, for logins and multi-step flows.Targeting a country, state or cityPick where your IP appears to be, and why narrower targeting fails more often.Proxy balance and how usage is countedPrepaid balance, billed per GB at the tier you used. What counts and what does not.Proxy errors and what they mean407, 402, 403, 429 and 502 — what each one is telling you, and the fix.

Networking

What "unmetered" actually meansNo traffic cap and no overage bill. Your plan sets the port speed, and that is the only limit.Sending email from your serverOutbound SMTP is closed by default. Why, and how to get it opened.

Billing

I paid, but my invoice still shows unpaidHow long each method really takes, and what to send us if it is still wrong.

Account

Cancelling a serviceHow to cancel, when it takes effect, and what happens to your data.

Not covered here? Open a ticket and we will answer.

PRIVATEBYTE

Infrastructure for independent minds.

Service status

Products

Virtual serversProxiesAgentsMigration

Resources

Looking glassSecurityBlogNews

Company

AboutContactX / TwitterTelegram
© 2026 PrivateByte Ltd
TermsPrivacyAcceptable useRefundsAbuse & legalSLA

Registered in England & Wales · Company no. 15834803 · 128 City Road, London EC1V 2NX