I paid, but my invoice still shows unpaid

Most payments apply within a minute. How long yours takes depends entirely on how you paid.

Settlement time by method. The invoice updates by itself once the payment clears.

Card and PayPal

These apply immediately. If the invoice is still unpaid after a few minutes, the payment most likely did not complete — check for confirmation from your bank or PayPal rather than assuming it went through.

Cryptocurrency

Crypto waits for network confirmations. Depending on the coin and congestion that is anywhere from a few minutes to about an hour. The invoice clears itself once confirmed.

Do not pay twice. If the first payment confirms later, you will have paid the invoice twice — and refunding a duplicate crypto payment takes far longer than waiting for the first one to land.

If it is still wrong

Open a ticket with the invoice number, the payment method, and the transaction ID from your card statement, PayPal or the blockchain.

With the reference this is usually fixed on the first reply. Without it we cannot match your payment to your account, and we will have to come back and ask.

Still stuck? Open a ticket — tell us what was missing and the article gets fixed.

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