Support tickets are the fastest route and reach an engineer who can act on your server directly. Everything else below is routed to the right place. Median first reply is under an hour across customer tickets in the last 30 days; about one in twenty takes longer than a day.
Open a ticket from the portalAccount-specific issues, anything affecting a running server.
my.privatebyte.comBot and public channelManage servers and receive advisories.
@privatebyte[email protected]Service of process. Registered address on the About page.
Company no. 15834803If something is unreachable or slow, these will usually answer it faster than we can, and will tell you whether the problem is on our side or the path to it.