Support and enquiries

Contact us.
Tickets reach an engineer.

Open a ticket for anything affecting your server. Everything else has its own address below.

Channels

Reach the right place.

Support

Account-specific issues, anything affecting a running server.

my.privatebyte.com

Sales

Pricing, volume, custom configurations and migrations.

Business hours

General

Anything that is not account-specific or urgent.

Business hours

Manage servers and receive advisories.

Security

Vulnerability reports. Response within one business day.

≤24h

Abuse

Reports concerning traffic originating from our network.

Monitored

Legal

Service of process. Registered address on the About page.

Company no. 15834803

Before you write in

If something is unreachable or slow, these show whether the problem is on our side or on the path to it.