Last Updated: 12/12/24
1. General Refund Policy
Refunds are available for eligible purchases made within 14 days of the transaction date, provided that a valid reason is submitted. Refund requests must be initiated through our ticket support system. After the 14-day period, all sales are considered final, and refunds will not be issued.
2. Eligibility for Partial Refunds
Partial refunds may be granted under the following conditions:
2.1 Prepaid Order with Sufficient Remaining Time
- The order is prepaid with at least one full month remaining before the due date.
2.2 Submission Through Support Ticket System
- Refund requests are submitted through the support ticket system.
2.3 Calculation Based on Unused Service
- The refund amount is calculated based on the unused portion of the prepaid service.
Example: If you prepaid for six months and cancel after using four months, you are eligible for a refund equivalent to the cost of the remaining two months.
3. Recurring Payment Management
Customers are responsible for managing their payment subscriptions through their original payment providers (e.g., PayPal, Stripe, credit cards). PrivateByte.com does not control subscriptions created by customers. It is the customer’s responsibility to:
3.1 Ensure Timely Payments
- Ensure timely payments.
3.2 Update or Cancel Payment Methods
- Update or cancel payment methods directly with their payment provider.
3.3 Monitor Subscription Charges
- Monitor subscription charges to avoid unwanted payments.
4. Cancellation of Services
Customers can cancel services by using the “Cancel Account” option within their account dashboard. To avoid additional charges:
4.1 Timely Cancellation Requests
- Cancellation requests must be submitted at least 14 days before the end of the billing cycle.
4.2 Consequences of Late Cancellations
- Late cancellation requests may result in the automatic renewal of your plan for the subsequent billing cycle.
5. Downtime Compensation
We strive to provide reliable and uninterrupted services. If downtime occurs due to issues within PrivateByte’s control, you are eligible for service credits under the following terms:
5.1 Compensation Calculation
- Compensation is calculated as twice the amount deducted for the affected service during the downtime.
5.2 Addition of Service Credits
- Service credits are added to your account balance.
5.3 Usage of Service Credits
- Credits can be used for future purchases or services with no expiration date.
5.4 Submission of Compensation Requests
- Downtime compensation requests must be submitted within 30 days of the incident.
Note: Downtime caused by customer actions, external attacks, or third-party dependencies is not eligible for compensation.
6. Policy Modifications
PrivateByte.com reserves the right to update this Refund and Downtime Compensation Policy at any time. Changes will be effective immediately upon posting to our website. Customers are encouraged to review this page regularly to stay informed about policy updates.
7. Contact Information
For any questions or concerns regarding this policy, please reach out to us at:
Email: [email protected]
